1. Check access to other internet sites. Is your computer connected to the internet? 

2. Check you are accessing VETport in the appropriate browser Google Chrome is preferred or use Firefox, Internet Explorer, Safari etc.

3. Make sure that you are using the updated version of the current browser. For Chrome click on the Name and go to About Google Chrome.

4. Clear all cookies stored in your browser shut it down and restart the browser and try again. In Chrome go to the three dots in the right-hand corner, to clear browser data. Note you may not want to clear all the data like your passwords.  Closing your browser. and restart your computer.

5. Please reset your router and try with another internet service provider. To reset a router go to where your internet comes into the building. Unplug the router box and leave it off for 1 minute. It will take a little time for the internet to reconnect after plugging in the router.

6. Try to connect to a hot spot on someone's phone. Please make sure the wifi for the phone is turned off so it is not using the clinic's internet. If you can access your site on the phone and it is running fine then it is your provider. 

8. If the problem is still not resolved then follow the next steps

9. In case of emergencies call us at 216 930 2700 and or catch us on online chat.